Terms & Conditions

B3 Kopano Family Plan Policy

B3 Ubuntu Policy

B3 Ubuntu Policy 2

Complaints Process

Should there be complaints with regards to any policies purchased after September 2004; clients must submit these complaints in writing to B3. Upon receipt of complaints, B3 will provide written acknowledgement of receipt of the complaint and endeavour to resolve the same. Should you not be satisfied with the final response, clients may direct their complaints to the FAIS Ombud at the details below.

Claims Procedure

In the event of a death, the beneficiaries must contact B3 as soon as possible to arrange the provision of a funeral service. All deaths where B3 is not arranging the funeral must be notified to B3 within 3 (three) months of the date of death with the following documentation.

• Certified death certificate
• ID document of the Deceased (must be stamped DECEASED)
• ID document of the claimant
• Removal order-For a disabled child, confirmation of the Disability Grant, copy of the medical application or medical report is required.

Failure to do so within the first 3 (three) month period from date of death, could result in the benefit being forfeited. Claims in respect of dependants will only be paid where such dependants have been nominated on the original application form. The underwriter and / or B3 reserves the right to request any further documentation or information as it may seem necessary to accurately assess a claim.